By purchasing any of our products or by engaging any of our services,

you agree to abide to the following store policies.

Do note that our store policies may change without prior notice,

keep yourself updated from time-to-time before making a purchase.

01

THINGS TO KNOW

Every flower is unique, just like you.

Do note that flowers are seasonal, we will provide a close colour or style alternative if a type of flower is unavailable.

Please allow for slight discrepancies between the actual products and the pictures.

Flowers may look differently by batches, affected by both indoor and outdoor environmental factors, seasonal availability, event and market variances in colour, shape and sizes.

We will do our utmost to assure the flower will look at beautiful as always.

02

ORDERING

We do not provide same day delivery, kindly place your orders 2 to 5 days in advance.

For urgent orders (e.g. next day delivery), please DM us on Instagram @feeltheflowers_ and we will get back to you shortly.

 

Please note your order is not confirmed yet upon completion of checking out.

 

After we have processed and ensured that we are able to take your order, a message with payment instructions will be sent to you via email or text (please provide your contact number).

 

Your order will only be confirmed and further processed after the payment is fully made.

03

CANCELLATION

Cancellation of confirmed orders must be made at least 48 hours in advance, anything lesser than that will be strictly no refund.

Refund will only be in form of store credits equivalent to the purchase amount, which you can use for future purchases on our website. Store credit vouchers are valid for 3 months from the date of issue.

If your order is not confirmed yet (refer 02 Ordering Policy), it will be cancelled upon:
a) receiving of request from you
b) receiving no payment or response from you within 12 hours since order placed

To make a cancellation, kindly drop us an email to feeltheflowers@outlook.com with your order number quoted.  

All promotion items sold are non-exchangeable and non-refundable. We strictly do not accept change-of-mind returns or exchanges - there are no exceptions to this. 

04

REFUND

Customers are responsible for checking the flowers upon receiving them. There will be no any refund or replacement after the customer has received the flowers.
 

For cases of unsatisfactory, please contact us within 12 hours upon receiving them with a photo shows defects.

Please note we will be taking photos of every complete order before sending out to ensure they reach recipient in pristine condition and we engaged a reliable third-party delivery service to deliver our flowers with care.

We reserve the rights to take necessary action if any intentionally damage to flowers is being found.